Frequently Asked Questions
when will my order ship?
Orders are usually processed within 1-5 business days. I do not work weekends, so Saturdays and Sundays do not count towards this time.
do you offer refunds, returns, or exchanges?
hey there! currently, I do offer returns and exhanges, however please read our refunds policy to read the conditions.
my order was delivered and the items were damaged, what can I do?
oh no! if your item(s) arrived damaged, please reach out within 5 days of receiving the order.
please use the contact form to get in touch with me, and include your full name and order number so I can assist you quicker! :)
if your packages is lost, please reach out to USPS/UPS for further assistance.
my package was lost, can you help me?
when shipping with USPS/UPS, sometimes a package gets lost. if this is the case, and you've been in contact with USPS/UPS on the status of your package, please e-mail me! i am not responsible once the package leaves my hands, but I will either refund or replace the order that was lost depending on the situation.
when contacting me about a lost order, please provide proof that USPS deemed your package lost so I can process a refund/replacement.
do you take on collaborations or send gifted items?
I do not currently accept collaborations from influencers or send out gifted product.
You still need help?
If the FAQ above did not answer your questions, you can contact me using the link below :)Contact Me